Terms and Conditions

RUPERT AI TERMS AND CONDITIONS OF PLATFORM USAGE

1. About Rupert AI

1.1 Rupert AI is a brand name owned by MIB Digital Limited, whose address is: Warwick Business Centre Hawkes Drive, Heathcote Industrial Estate, Warwick, Warwickshire, United Kingdom, CV34 6LX. Company registration number 11839568. Hereafter, referenced as Rupert AI.

2. Relevance

2.1 These legal terms (English law) are between you the customer (You/Your) and us, (We/Us/Our/ Rupert AI) applies when you subscribe and use our Platform for preparing responses to social media posts.

2.2 When you use the Platform you must accept these Terms and Conditions of Platform Usage (hereafter referenced Terms and Conditions) and also confirm that you have read our Privacy Policy and Cookie Policy. Where applicable, and referenced, these Terms and Conditions also apply to the Rupert AI website.

3. The Service

3.1 Rupert AI provides businesses with a Platform solution for responding to social media posts. The Platform prepares a suitable response for the User to scrutinise prior to commenting back. Users can set different types of responses depending on the audience and the level of engagement these postings require. The service saves significant time in automatically composing replies, allowing the User to check the draft response, before then posting.

3.2 Rupert AI provides businesses with a Platform solution for responding to social media posts. The Platform prepares a suitable response for the User to scrutinise prior to commenting back. Users can set different types of responses depending on the audience and the level of engagement these postings require. The service saves significant time in automatically composing replies, allowing the User to check the draft response, before then posting.

4. Legal Capacity and Age

4.1 You can only use the Rupert AI Platform if you have the legal capacity to enter into a monthly contract and the ability to comply with these Terms and Conditions.

4.2 Users of the Platform must be over 18 years of age and have paid the applicable Subscription fee. Anyone under 18 unless working under the supervision of a corporate employee is strictly prohibited and will be held in violation of these Terms and Conditions. If you are under 18 and working on behalf of your employer you must work under their supervision and they must approve the appropriate Rupert AI responses, before you post them.

5. Using the Platform

5.1 Rupert AI takes all reasonable care in providing accurate information on its Platform, but can’t guarantee that everything on it is accurate and correct.

5.2 The Rupert AI Platform uses word predict and other artificial intelligence settings to provide draft responses to social media posts by others. This cutting-edge technology has been pre-programmed to remove inappropriate, rude, and offensive words.

5.3 You are politely reminded that the English language continues to evolve as do ways of circumventing technology settings, making it impossible to eliminate all risks.

5.4 Users are ultimately responsible for their own social media posts and Rupert AI accepts no liability for anything posted that is subsequently found to be wrong. It is the responsibility of the User to check the text Rupert AI has prepared before posting.

5.5 Rupert AI cannot be held responsible for any technology errors or other events that causes inappropriate, rude and/or offensive posts. If you are concerned about using the Rupert AI Platform, please double check any draft text it has prepared before posting it.

5.6 Any guidance concerning social media posting provided on the Platform should be used in conjunction with your own research to ensure that the proposed responses from Rupert AI are appropriate and relevant.

5.7 When you use Rupert AI it is at your own risk, and we do not accept any responsibility in the event that anything goes wrong with your social media postings.

5.8 Notwithstanding 5.7, Rupert AI will do everything it can to quickly correct or fix any errors, as soon as we are informed.

6. Suspension of the Platform

6.1 We reserve the right to temporarily suspend our Platform and/or website for repair or maintenance and in order to change or upgrade features and content.

7. The Contractual Relationship

7.1 The contractual relationship between you and Rupert AI is governed by the subscription you pay and the service level you have chosen. The only parties to the agreement are you and Rupert AI. Our relationship is limited to that of a SaaS provider.

7.2 Rupert AI is not suitable for all social media outlets and you should check compatibility before signing up to a subscription.

8. Your Details

8.1 It is really important that you ensure that all the information you enter on the Platform is accurate and correct. Rupert AI reserves the right to suspend or cancel subscriptions without refund, where Users have entered fictious information concerning the User and/or their employer.

8.2 We may use your email address and other details to send you messages, such as changes to the Platform, website and marketing offers. If you do not want to receive such email messages, you may opt out of these by clicking the opt out link. However, opting out will still permit Rupert AI to send you service emails concerning your subscription and other issues relating to the Platform.

9. Malware, Viruses and Security

9.1 Rupert AI exercises reasonable skill and care to ensure that its Platform and website is secure and free from viruses and malware; however, it does not guarantee that this is the case.

9.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

9.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to our Platform or via the website.

9.4 You must not attempt to gain unauthorised access to any part of the Platform or website, the server on which the Platform and website is hosted, or any other server, computer, or database connected to the services Rupert AI provides.

9.5 You must not attack the Platform or website by means of a ‘denial of service attack’, a distributed denial of service attack, or by any other means.

9.6 By breaching the provisions of Parts 9.3 to 9.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and Rupert AI will cooperate fully with those authorities by disclosing your identity to them. Your right to use the Platform or website will cease immediately in the event of such a breach.

10. Acceptable Platform and Website Usage

10.1 Users must not violate any applicable laws, not create false reviews and not post or attempt to post pornographic or offensive material.

11. Liability

11.1 We will not be liable to any User for any loss or damage if our Platform is unusable either completely or in-part for any period of time.

11.2 Rupert AI is designed for business use only. We will not be liable for any loss including indirect loss or any direct or indirect damages to you or for loss of profits, business interruption or loss of business opportunity.

11.3 Whilst, we have taken every reasonable step to ensure that the information Rupert AI provides is accurate and up-to-date, we cannot accept any liability for any errors or omissions or reliance on any content displayed on the Platform or our website or for anything posted using the text generated by Rupert AI.

11.4 Furthermore, Rupert AI will also not be liable for:

a) Any loss or damage caused by a virus or other harmful material that may infect your computer, smartphone or device from your use of our Platform or website.

b) Force majeure or other event beyond our control including civil emergencies, war, disturbance, strikes, natural and nuclear disasters.

c) We assume no responsibility for the content of any websites that maybe hyperlinked to our website. Such hyperlinks should not be interpreted as an endorsement by us of the linked websites.

12. Intellectual Properties

12.1 The Platform and website contains material which is either owned by or licensed to Rupert AI. This material includes items like the design, content, layout, properties and look. All worldwide rights are reserved. Copying of content or other infringements will be treated as a breach of copyright.

12.2 Any trademarks, service marks, trade names, logos and other branding displayed belong to their respective owners. These third parties may or may not endorse or be affiliated with or connected with Rupert AI.

12.3 For the avoidance of legal doubt all third-party trademarks, trade names, logos and other branding are all acknowledged.

12.4 You must not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use content from either the Platform or website without Rupert AI’s written consent.

12.5 Reproduction is strictly prohibited other than for your personal use or to draw the attention of others to the content on our Platform or website.

12.6 You may hyperlink to our website home page, but not Platform (apart from book marking) provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Rupert AI may withdraw our linking permission at any time.

13. Breaching these Terms and Conditions

13.1 If you breach these Terms and Conditions, Rupert AI will take action as appropriate. This could include issuing a warning, blocking your account or even commencing legal proceedings.

14. Law and Jurisdiction

14.1 The Rupert AI Terms and Conditions have been construed in accordance with the laws of England. You agree that the courts of England will have exclusive jurisdiction for any dispute in relation to any claim or matter concerning these Terms and Conditions, the Platform and where applicable our website.

15. Complaints

15.1 Any issues concerning postings is between you and the applicable social media platform. Rupert AI’s role is limited to providing draft text for you to approve and post.

15.2 If your complaint concerns the functionality of Rupert AI or our website, you can contact us by emailing info@letsrunsocial.com or by phoning +44 (0) 1926 290 210 or writing to us at: Warwick Business Centre Hawkes Drive, Heathcote Industrial Estate, Warwick, Warwickshire, United Kingdom, CV34 6LX.

16. Changes to the Terms and Conditions

16.1 We may update these Terms and Conditions at any time by updating this page. The updated Terms and Conditions will be effective from the date they are posted.

RUPERT AI UK GDPR PRIVACY POLICY

1. Scope

This Privacy Policy refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The United Kingdom General Data Protection Regulation (hereafter called UK GDPR), along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the UK, EU and its storage within the EEA.

2. Who we are

Rupert AI, is a brand name owned by MIB Digital Limited, whose address is: Warwick Business Centre Hawkes Drive, Heathcote Industrial Estate, Warwick, Warwickshire, United Kingdom, CV34 6LX. Company registration number 11839568. Hereafter, referenced as Rupert AI. For the purposes of this Privacy Policy, Rupert AI is pleased to provide the following information:

3. What Rupert AI Delivers

The brand provides businesses with a Platform solution for responding to social media posts. The Platform prepares a suitable response for the User to scrutinise prior to commenting back. Users can set different types of responses depending on the audience, formality, encouragement and level of engagement the postings require. The service saves significant time in composing replies, allowing the User to check the draft response, before then posting.

Please see Rupert AI’s Terms and Conditions for Platform usage for more information concerning how this works.

4. Personal Data

a) Rupert AI uses the information collected from its Platform, Website, your emails, Google Meet, posts and phone enquiries to respond to your enquiries.

b) For marketing purposes, Rupert AI may use the personal data you have provided to send you information concerning product developments and other marketing services, which we believe may be of interest to you.

c) In you making initial contact you agree to Rupert AI maintaining a marketing dialogue with you until either you opt out (which you can do at any stage) or we decide to desist in promoting our services. At all times, Rupert AI will work hard to be fully UK GDPR compliant.

d) Some personal data will be collected about you from your registration on the Platform and/or website, from any forms and surveys you complete, from records of email exchanges, from phone calls and details of your visits to our Platform and/or website, your use of Rupert AI, including but not limited to, personal identifying information like Internet Protocol (IP) addresses.

5. Legal basis for processing any personal data

To meet contractual obligations to clients and legitimate interests when responding to sales enquiries.

6. Legitimate Interests pursued by Rupert AI

To promote our solution for responding to social media posts. Communications may include social media messages, digital mailers, newsletters and telephone calls and any other channels to reach those who may be interested in using Rupert AI.

7. Contractual

When you enter into a contract for one of the different packages offered, we will process your data on the basis of a contractual relationship.

8. Consent

Where possible, Rupert AI relies on Legitimate Interests to communicate with clients and Prospective clients. Where consent is required for specific tasks, such as processing personal data that contains special categories of personal data, we will seek your consent. You can withdraw this consent at any time by using the email address or telephone number provided at the end of this Privacy Policy.

9. Disclosure

Rupert AI will keep your personal data safe and secure, although our administration team will have access to your contact details so that they can manage your account.

The Business will not disclose your personal data unless compelled in order to meet legal obligations, regulations or valid governmental requests.

10. Retention Policy

Rupert AI will process personal data for the duration of any business dealings and will continue to store only the personal data needed for seven years afterwards in order to meet our legal obligations and for marketing purposes. After the appropriate time period, all personal data will be deleted, unless Rupert AI is required to retain some basic information to meet our future obligations to you, such as erasure details.

11. Data storage

Where possible all personal data is held in the UK or the EEA. If we need to transfer data outside the UK and EEA, appropriate safeguards will be put in place such as IDTAs.

12. Data sharing

Due to the nature of AI and social media, there is sometimes a legal obligation to share your personal data with the social media platforms you wish to engage with. Rupert AI will only share your details where it is required to do so. Where we are required to send your personal data outside the UK and EEA, we will always put in place appropriate data protection agreements including if required an IDTA or comparable documentation.

13. Websites

Our Platform and website use cookies, which is a string of information that a website stores on a visitor’s computer, please see our Cookies Policy for more information. Certain websites link to our own Platform or website including those from card payment companies to enable your service to be fulfilled. Please note that when you use a link to go from the Rubert AI Platform or website to another website, our Privacy Policy is no longer in effect.

14. Your rights as a data subject

At any point whilst Rupert AI is in possession of or processing your personal data, all Data Subjects have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Rupert AI refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

At your request, the Company can confirm what information it holds about you and how it is processed.

15. Childrens Privacy

No one under the age of 18 is permitted to use the Platform or website. In addition, Rupert AI does not knowingly collect or solicit personal data from anyone under the age of 18 or consciously allow such persons to have an account. If you are under 18, please do not provide us with any information about yourself. In the event that we learn that we have collected personal information from anyone under the age of 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a person under 18, please contact us immediately, using the contact detail on the last page.

16. You can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of the Business and information about these interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

17. To access what personal data is held, identification will be required

Rupert AI will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Rupert AI is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to info@letsrunsocial.com or by phoning +44 (0) 1926 290 210 or writing to us at: Warwick Business Centre Hawkes Drive, Heathcote Industrial Estate, Warwick, Warwickshire, United Kingdom, CV34 6LX

18. Complaints

In the event that you wish to make a complaint about how your personal data is being processed by the Business you have the right to complain to us. If you do not get a response within 30 days you can complain to the ICO.

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/

19. Changes to this Privacy Policy

Rupert AI keeps the privacy policy under regular review and we will place any updates on this website page. All updates are dated. We encourage you to view this policy from time to time to be aware of any changes.

This policy was created and last updated on February 8 2024.